CHICAGO — (AP) United Airlines has issued another apology to the man who was forcibly removed from a full flight, saying “we remain steadfast in our commitment to make this right.”
The statement followed a Thursday news conference in which a lawyer for Dr. David Dao said the 69-year-old suffered a concussion and broken nose when he was dragged off Sunday’s United Express flight.
Attorney Thomas Demetrio also said neither Dao nor his family had heard directly from United since the incident.
In its statement, United insisted again that CEO Oscar Munoz and the airline called Dao numerous times to apologize. Munoz said Wednesday that he had left a message for Dao.
United spokeswoman Megan McCarthy told The Associated Press she saw call logs that showed Munoz and United’s customer care team had reached out to Dao.
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